MaltaWebshop.Com is a Malta based online outlet that offers unique and hard to find gifts and fittings for home and garden such as
Returns & Refunds Policy (EU) – MaltaWebshop
Returns & Refunds Policy (EU)
Right of Withdrawal
In accordance with EU consumer law, customers have the right to withdraw from their purchase within 14 days of receiving the goods, without providing any reason.
Conditions for Returns
Items must be returned unused, in their original condition, and in original packaging.
The withdrawal period expires 14 days from the day the goods are received.
Proof of purchase is required.
Non-Returnable Items
In accordance with Article 16 of Directive 2011/83/EU, the right of withdrawal does not apply to:
Custom, bespoke, or made-to-order items
Pre-order items
These items are non-returnable and non-refundable.
Refunds
Approved returns are refunded for the product price only.
Original (outgoing) shipping costs are non-refundable.
A 25% restocking fee applies and will be deducted from the refund.
Refunds are issued to the original payment method after inspection of the returned goods.
Return Shipping
Return shipping costs are the responsibility of the customer.
Customers are responsible for ensuring returned goods arrive safely and are advised to use a trackable shipping service.
How to Request a Return
Customers must notify us of their intention to withdraw within 14 days of delivery before returning any item. Returns sent without prior notification may not be accepted.